Managed Services

Colo Solutions offers a comprehensive suite of services that include automated systems monitoring, network management, security, managed storage, web portal access, proactive support, and network services. Colo Solutions is a premier provider of enterprise outsourcing services – from fully managed IT/IP services to complete infrastructure outsourcing of the customer’s mainframe environment. With more than 7 years of experience managing mission critical IT infrastructures for Global 2000 companies, Colo Solutions leverages best-of-breed technologies, Powered by PTP, to offer a robust suite of automated, integrated managed services that ensure maximum uptime, availability, scalability, reliability and security of a customer’s environment.

This comprehensive suite provides customers with secure remote access to a virtual Network Operations Center (NOC), with the added confidence of knowing that all aspects of their system’s infrastructure are being monitored and managed round-the-clock by highly trained systems engineers. The automated managed services suite includes expert support for problem detection and resolution; managed storage services, including on-demand tape and disk storage; security services, including assessment, monitoring and management of system and data assets; and managed network services—all integrated into one easy-to-use Web Portal.

Managed Services - Detailed Descriptions:

Monitoring. Colo Solutions offers a full range of monitoring services from simple pinging through customized scripts that monitor and report on all major system components including server hardware, software and network elements. The customer’s requirements dictate whether the system should simply check for availability, monitor for predefined thresholds, track performance or proactively launch recovery scripts in response to system warnings to prevent serious problems and assure maximum availability and reliability.

Security. Colo Solutions delivers a comprehensive, closed-loop security service comprised of three major components: Assessment, Security Device Management and Security Monitoring. Assessments can be conducted periodically to provide customers a complete understanding of the vulnerability of their networks and systems to attacks by malicious hackers. With Security Device Management, Colo Solutions’ customers can completely outsource the management of their firewalls, intrusion detection systems and VPNs for 24x7 device management.

Web Portal. The Web Portal gives customers all the information they need, from current systems status to historical performance trends, to intelligently manage their e-business systems from any location through secure links. Choose any degree of hands-on management, from view-only access to complete administrative control. The Portal also offers dynamic, real-time and static reporting, with custom graphs to expedite mission-critical decisions. The Web Portal Control option provides direct access into advanced system’s management tools to fully empower the systems administration staff.

Support. Colo Solutions provides a comprehensive suite of services from Problem Resolution to expert Remote Hands service. Three tiers of technical support resolve even the most challenging system problems quickly and efficiently when a customer’s system fails or when critical thresholds — as specified by the customer — are exceeded. Automatic notification and escalation alerts the NOC support staff and the customer. The support tiers provide 24x7 coverage with a front line Support Desk, on-site technicians, and systems experts in the central command center. Colo Solutions utilizes a powerful support tool for incident management, asset management, and change management, with access to comprehensive knowledge databases for diagnosing difficult system problems.

Colo Solutions offers these services in our colocation centers located in Tier-2 and Tier-3 cities (Click here to view Site Locations Map), or in the customer’s private data center. Colo Solutions also offers data center outsourcing and infrastructure consulting services. Monitoring a customer’s network topology completely and seamlessly is our commitment.