Support

Colo Solutions is committed to making our customers successful, and this begins with delivering the highest quality of service within the time frames that are critical to our customers’ operations. A team of highly trained technicians is standing by across our many data/colocation centers to provide 7x24x365 support.

Response Center
Customers are provided access to our centralized response center, staffed with technical experts, ready to resolve their service needs. Customers can also contact our support staff via email at support@colosolutions.com.

Managed Services Web Portal
For those customers choosing to be directly involved in the management of their systems, Colo Solutions offers a virtual NOC. We provide secure management access to management information that allows customers to operate their business from anywhere in the world through our managed services web portal.

Network Operations Center (NOC)
Colo Solutions managed services customers have the added confidence of knowing that all aspects of their system’s infrastructure are being monitored and managed round-the-clock by a highly trained technical staff located in a centralized premier NOC.

Ultimate Support
We understand that customers have business critical systems and applications that require round-the-clock personalized attention. For those customers, we offer “Ultimate Support”. This service includes a “dedicated” support team of engineers that provide on-site or on-call support 24x7x365 with guaranteed response times.