Customer feedback
What customers say after a ticket closes
Every support ticket we close sends the customer a one-click survey. The results below are the raw output of that system — the score is computed from responses, and the comments are published exactly as they were written.
4.6/5
Average satisfaction
91%
Rated positive
11
Responses in the last 90 days
Covers the last 90 days. Computed September 24, 2026, direct from our ticketing system.
How this is measured
- Who is surveyed
- The contact on the ticket, automatically, when the ticket is closed. We do not choose who gets asked, and there is no way to suppress a survey for a ticket that went badly.
- What is counted
- Every response received in the last 90 days — positive, neutral and negative alike. The score is not a selection of the good ones.
- What is published
- Only comments from customers who explicitly granted permission to publish them. That consent is recorded per response and can be withdrawn. Of the 11 responses in this window, 8 are not shown here — either no comment was left, or permission to publish was not granted.
- Editing
- None. Comments appear verbatim. We can hide a response, which removes it from both the list and the score; we cannot change what it says.
Recent comments
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Thank you for your prompt assistance. Your team is always courteous, professional, and informative. We appreciate you!
Amber, A First Name Basis ·
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Always great and responsive!
Jesse, Care at Home ·
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fast and efficient
Cristel, A First Name Basis ·
Talk to a customer instead
A curated quote is weak evidence and everyone knows it. If you are evaluating the facility, we will introduce you to customers running equipment here — including ones who have been through an outage with us.